Refund policy

Delivery, Returns & Refunds

Inspect on delivery

You may open and inspect your package while the courier is present. Please check the product, model, colour and condition before accepting your order.

Visible issues at delivery

If the product is damaged, defective, incorrect or has a visible issue, you may return it immediately with the courier. Please also contact Montro with your order number and details of the issue.

After accepting the package

Acceptance confirms that you had an opportunity to inspect the product for visible issues. It does not waive your statutory rights or exclude a claim for a defect discovered later.

Eligible returns and exchanges

Montro handles confirmed product issues, including defective, damaged or incorrect items. Change-of-mind requests, including a different colour or model, are handled in accordance with applicable Egyptian consumer protection law. Where the statutory right applies, you may return or exchange the product within 14 days of receipt without giving a reason and without additional charges, subject to statutory exceptions. A product changed or damaged through customer use may be excluded from change-of-mind returns.

For defective or non-conforming products, you may request replacement or refund within 30 days of receipt at no additional cost. Contact us before sending a return so we can provide instructions and the correct return address. Please include proof of purchase; photos can help us assess an issue.

Refunds

Online payments are refunded to the original payment method. Cash-on-delivery refunds are arranged with you through a suitable repayment method, such as a bank transfer or mobile wallet. For defective products, we handle replacement or refund within one week of your request in accordance with applicable law. Bank posting times may vary. These terms do not limit your statutory consumer rights.

Contact Montro

Email: areda01550@gmail.com
Phone: 01557983223
Business location: New Administrative Capital, Egypt.